Man with Van Richmond Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Richmond provides removal and related services. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company or organisation that books or receives services from Man with Van Richmond.
Services means any removal, transport, loading, unloading, packing, furniture assembly or related services provided by Man with Van Richmond.
Vehicle means any van or other vehicle supplied by Man with Van Richmond to carry out the Services.
Goods means the items of property that the Customer requests us to move, handle or transport.
Contract means the agreement between the Customer and Man with Van Richmond comprising these Terms and Conditions and the confirmed booking details.
2. Scope of Services
Man with Van Richmond provides man and van removal services, including local moves, single item collections, student moves and small household or office relocations. The specific Services to be provided will be set out in your booking confirmation.
Any additional services requested on the day of the move are subject to availability, may incur extra charges, and will only be undertaken at our discretion.
3. Booking Process
3.1 A booking is made when you provide us with the details of the required Services and we confirm acceptance of your request. Bookings may be made by direct enquiry or through our online or written quotation process where available.
3.2 When making a booking, you must provide accurate and complete information, including:
a. Collection and delivery addresses, including floor level and access details.
b. A clear description of the Goods to be moved, including any bulky or heavy items.
c. Any access restrictions such as narrow streets, limited parking, stairs, lifts or time limits.
d. Preferred date and time, and any time constraints.
3.3 We reserve the right to refuse or cancel a booking if the information provided is incomplete, inaccurate, or if we reasonably believe the job cannot be carried out safely or lawfully.
3.4 All bookings are subject to availability. Times given for arrival or completion are estimates only and are not guaranteed, although we will take reasonable steps to meet any agreed times.
4. Quotations and Pricing
4.1 Quotations are provided based on the information supplied by the Customer. If on arrival the job differs materially from the information provided, we may adjust the price accordingly or decline to carry out the Services.
4.2 Quotations may be based on an hourly rate, fixed price or a combination of both. Any minimum charge period will be stated in advance.
4.3 Unless otherwise stated, prices do not include parking charges, congestion charges, tolls, ferry charges, customs duties or any other third-party fees. These will be payable by the Customer in addition to our service charges.
4.4 We may reasonably revise our rates from time to time. The rate applicable to your booking will be the rate confirmed at the time your booking is accepted.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. We may require a deposit or full prepayment to secure your booking, depending on the nature and value of the Services.
5.2 Unless otherwise agreed in writing, any balance due is payable immediately on completion of the Services. For hourly jobs, the chargeable time runs from the scheduled or actual arrival time, whichever is earlier, until completion of unloading or other agreed finishing point.
5.3 We accept various forms of payment as advised at the time of booking. You are responsible for ensuring that the chosen payment method is valid and has sufficient funds.
5.4 If payment is not made when due, we may charge interest on overdue amounts at the statutory rate and may withhold or suspend services, or retain possession of Goods until payment is received in full.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. Cancellations and amendments are only effective when acknowledged by us.
6.2 We may apply a cancellation charge depending on how much notice you give:
a. If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred, subject to our discretion.
b. If you cancel between 24 and 48 hours before the scheduled start time, we may retain all or part of the deposit or charge up to 50 percent of the estimated job value.
c. If you cancel less than 24 hours before the scheduled start time, we may charge up to 100 percent of the estimated job value.
6.3 If you are not present or not available at the agreed time and location, or if we are unable to commence work due to circumstances within your control, this may be treated as a late cancellation and charges may apply as above.
6.4 We may need to cancel or reschedule a booking due to unforeseen circumstances such as vehicle breakdown, staff illness, extreme weather conditions or other events beyond our reasonable control. In such cases we will notify you as soon as reasonably practicable and offer a new appointment time. Our liability will be limited to refunding any prepayments for Services not provided, and we will not be responsible for any consequential loss.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a. Ensuring adequate access for our Vehicle at both collection and delivery addresses.
b. Obtaining any necessary permits or permissions for parking and loading.
c. Packing and securing Goods safely, unless you have specifically booked packing services.
d. Ensuring that all Goods to be moved are ready for collection at the agreed time.
e. Being present or represented at collection and delivery to direct our staff and sign any relevant documentation.
7.2 You must ensure that all appliances are disconnected, defrosted and drained before moving. We are not responsible for any damage caused by failure to do so.
7.3 You must not request us to transport any items that are hazardous, illegal, perishable, explosive or otherwise unsuitable for transport. We reserve the right to refuse to move any such items.
8. Loading, Transport and Delivery
8.1 We will take reasonable care in the handling, loading, securing and unloading of your Goods and will provide a vehicle suitable for the agreed Services, subject to any access limitations.
8.2 You must inform us in advance if there are any fragile, valuable or unusually heavy items, or items requiring special handling. If you fail to do so, we may not be liable for damage to such items.
8.3 We are entitled to choose the route for transport and may use additional staff or vehicles at our discretion.
8.4 Delivery will be made to the address specified in your booking. If you wish to change the delivery address during the job, this will be subject to our agreement and may incur additional charges.
8.5 Once Goods have been delivered and signed for, or once you have been given a reasonable opportunity to inspect them, our responsibility for those Goods comes to an end, subject to any rights you may have under law.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in performing the Services. However, our liability is limited as set out in this section.
9.2 We are not liable for:
a. Loss or damage arising from your failure to adequately pack Goods where packing is your responsibility.
b. Loss or damage to fragile items not properly protected or declared.
c. Damage to furniture or Goods where they cannot reasonably be moved without risk of damage, and where we have advised you of this risk.
d. Loss or damage arising from wear and tear, defect, inherent vice, or the characteristics of particular Goods.
e. Loss of data or records from computers, devices, or media.
f. Indirect or consequential losses, including loss of profits, income, business or opportunity.
9.3 Our total liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement cost for the items directly affected, subject to an overall limit that will be proportionate to the value of the job and any insurance cover in place.
9.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be limited or excluded by law.
9.5 You are advised to arrange suitable insurance for your Goods during transit and handling, particularly for high value items.
10. Claims and Complaints
10.1 If you believe that any Goods have been lost or damaged, or if you have any complaint about the Services, you must notify us as soon as reasonably possible and provide details in writing.
10.2 For damage that is visible at the time of delivery, you should note this on any job sheet or confirmation document and bring it to the attention of our staff before they leave the delivery address.
10.3 We will investigate any properly notified claims and may request evidence of loss or damage, including photographs, receipts or other documentation. You must cooperate with our investigation in good faith.
10.4 Any claim must be made within a reasonable time after completion of the Services. Failure to notify us within a reasonable period may affect our ability to properly investigate and resolve the matter.
11. Waste and Disposal Regulations
11.1 Man with Van Richmond operates in accordance with applicable waste and environmental regulations. We are not a general waste disposal company and cannot remove or transport household rubbish, construction waste or other refuse unless this has been specifically agreed and is compliant with legal requirements.
11.2 You must not present for removal any items that constitute controlled, hazardous or prohibited waste, including but not limited to chemicals, asbestos, gas bottles, flammable substances, clinical waste, or any materials that require special licensing or treatment.
11.3 Where we agree to remove unwanted items, we will only do so in a manner that complies with relevant waste carriage and disposal rules. Additional charges may apply for disposal or recycling.
11.4 If you provide items for removal and these are later found to include prohibited or hazardous waste, you will be responsible for any costs, penalties or claims arising from such items, and we may return them to you or require you to arrange alternative disposal.
12. Parking, Access and Delays
12.1 You are responsible for ensuring that suitable parking is available for the Vehicle at both collection and delivery addresses. Any fines, penalties, or additional costs incurred due to insufficient parking or access may be charged to you.
12.2 If we are delayed in starting or carrying out the Services due to matters within your control, such as lack of access, incomplete packing, or waiting for keys, additional time may be charged at our prevailing rates.
12.3 We are not liable for delays caused by traffic, road closures, weather conditions or other events beyond our reasonable control. In such cases, we will take reasonable steps to complete the job as soon as practicable.
13. Subcontracting and Assignment
13.1 We may use employees, agents or subcontractors to perform all or part of the Services, provided that we remain responsible for the proper performance of the Contract.
13.2 You may not assign or transfer your rights or obligations under the Contract without our prior written consent.
14. Privacy and Data
14.1 We will use any personal information you provide to arrange and deliver the Services, to process payments, and to communicate with you about your booking.
14.2 Your information will be handled in accordance with applicable data protection laws. We will not sell your personal information to third parties.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by either party in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with the confirmed booking details, constitute the entire agreement between you and Man with Van Richmond in relation to the Services and supersede any prior representations or agreements.
16.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
